ABOUT ME

My professional journey in healthcare began in the 1990s, following a fulfilling three-year tenure as a social worker at The Children's Home Society of Florida. While I initially believed that teaching and social work were my true calling, I soon realized a crucial element was missing. It was during my mother's third battle with cancer that I discovered the third piece of my career life balance was healthcare management.

 

As an Executive Operation Director, my role extends beyond providing excellent care to patients. It's about guiding them through the social economics of their lives, and most importantly, it's about empowering our staff to be exceptional stewards of healthcare. Investing in our staff's development can significantly enhance the quality of our healthcare services.

 

Medicine is an evolution of change, not static but fluid with waves and currents. Healthcare is not about caring for our patients when they're sick but building their healthcare around wellness, preventive care, and monitoring their social economics. As our consumers, our patients deserve the best possible care available.

 

I quickly found my first position as a Practice Manager in a Psychiatric Medical Practice in Boca Raton, Florida. Here, I was allowed to build my operations foundation, which allowed me to develop my expertise and knowledge of healthcare management, CMS billing principles, leadership development, Information Technology, and communication tools. I also groomed doctors on their daily dilemmas to make them more efficient and effective. From there, I took off running a marathon.

 

My career range has been diverse, spanning several modalities of healthcare. I have worked in Internal Medicine, Primary Care, Family Medicine, Pediatrics, OB/Gyn, Maternal-Fetal, Perinantolgy, Women's Oncology, Pain Management, Neuroscientist and Neurology, Wound Care and Hyperbaric Medicine, Hospital Medicine, Gastroenterology, General, Vascular, and Thoracic Surgery, Nephrology, Endocrinology, Pulmonary and Cardiology, and Medical Oncology. This breadth of experience has enriched my understanding of healthcare and equipped me with a unique perspective.

 

Throughout my career, I have worked in various healthcare modalities, including private practice medicine, hospital-based care, medical group medicine, and private equity healthcare. I later honed my skills in information technology installation, implementation, and training of EMR systems.

 

This journey has given me a life entirely of purpose and perseverance. This diversification and experience of creating a team that is passionate about our work keep me agile and at the top of my game. It has also equipped me with a comprehensive understanding of healthcare management and the ability to ensure care is delivered at the right place and Time.

 

My titles have changed from Information Technologist Specialist to National Resolution Manager, Practice Administration, Executive Director, Operations Director, Chief Operating Officer, Interim Director of Operations and Consulting, and Project Coordinator with the role out of Physician-Based Billing and Rural Health Clinics.

 

My true passion started seven years ago when a friend called asking if I would ever do interim Management and Consulting; the more I listened, the more I realized I could help. So, I got a bag, and I was lifted off. Luckily, my husband is a fantastic supporter, and he could not see any negative feelings about me not taking on this role other than missing out on raising our kids.

 

Seven years ago, I received a call from a man asking me if I would consider Interim Health Care. These experiences expanded my industry knowledge more profoundly than I thought possible. "It is health that is real wealth, not pieces of gold and silver." Mahatma Gandhi.

I am a healthcare advocate looking for operational excellence to deliver state-of-the-art care and prolong the lives of those we love. Most importantly, harboring raw or advanced employees is a treasure; to blend in as a leader is to teach. Ben Franklin summarized operation excellence, Lean Six Sigma, or any quality improvement program, as the main ingredients to build outstanding teams, processes, and outcomes. He must follow his simple words: "Tell me, and I forget. Teach me, and I remember; involve me, and I will learn.' A brilliant man who lived 84 years in the 1700s; if this man could live 84 years over 234 years, then as healthcare leaders in 2024, and what we know now about healthcare wellness, we should have more patients living 90-100 years.

 

Wellness includes mental health awareness's. It is a realistic illness that affects most families as cancer affects families. We cannot stop the pursuit of looking at ways to test and understand a person's state of mind cannot stop. I am a suicide survivor as a result of my son dying of suicide. Survivorship takes tenacity, strength, and power to move forward.

 

My career journey is a new marathon. I have 15 years to run a new marathon; my first marathon lasted 26 years. Taking a chance at my abilities is a sure win for my second marathon, which I am ready to run with your team—providing the best care at the right place at the right Time.

 

I am thrilled to meet you!

 

Jacqueline

​

​

​

​